French beauty company L’Occitane has announced On the dot as the partner for its same-day delivery service ‘Ship From Store’, which has launched in London.
The service is set to roll out across the further 86 UK stores in the early part of 2019, with the On the dot integrating directly with the L’Occitane website, enabling customers to opt-in at the online checkout or via an in-store portal accessible on a tablet, as part of the overall customer experience.
Paco Ribagnac, Supply Chain Director, L’Occitane said, “Delivery is key in providing an effective 360 customer experience. We want to provide our customers with quick and efficient purchasing solutions. By teaming up with On the dot we are able to offer an unrivalled same day delivery service to any address within London, which is taking us to the next level of convenience.”
The new service is said to be part of L’Occitane’s strategic plans to drive growth and market share in the UK and other European countries, while providing premium online customer experiences such as live chat and review options.