The news follows customer complaints of eye palettes smelling of chemicals, with many consumers once again taking to social media to lament the product issue.
One user wrote, “@kyliecosmetics @KylieJenner GOOD DAY RUINED when my Kylighter arrived BUT THERE WAS NO PRODUCT inside, help me!!! (sic)”
It seems the packaging without products were among the first batches to be sent, while there was further confusion when some Kylighters were sent with product name labels over the original boxes. This was discovered to cover the name First Date, a product from Jenner’s Valentine’s collection – indicating a packaging mix-up for Jenner.